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  6. Complaint-ridden Companies Aren't Profitable! Customer satisfaction for employee satisfaction

Complaint-ridden Companies Aren't Profitable! Customer satisfaction for employee satisfaction

Mochizuki Hirochika

You can't make real profits by increasing sales, cutting costs, or keeping costs down. The most important thing is to create an environment where employees can work comfortably! This is the advice from the president of a restaurant chain that has developed its own management.
By increasing the motivation of its employees, an organization will be united and customer service will be improved. Now, in the field, it is noticed that the manager is often taught by the employees. It is wonderful to discuss the importance of creating a lively workplace, part-time jobs, and decisions, and if there are dissenting opinions, do not take an easy majority vote, discuss thoroughly, and put all the decisions into practice.