Super Customer Satisfaction: the idea of management quality saves companies
This book features the story of a company from that turned a deficit a profit in three years! What is the secret of its management? It has a unique management quality concept that aims to differentiate by culture, be customer-oriented, with a high philosophy and vision that wishes for employee growth.
In this book, Mochizuki, who was a consultant, challenged restaurant management based on the idea of management quality, was once dismissed before the sales principle, re-entered with customer-oriented value premise management as a flag, and enormous CS (customer satisfaction) and management quality, centered on the experience from a deficit to a stable profitability, with many examples experienced through lectures, seminars, corporate training, etc. that have been held in the last 10 years It is a reorganization based on the idea.