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Yuriko Sawatani

マネジメント研究科 教授

澤谷 由里子

Biography

東京工業大学大学院総合理工学研究科システム科学専攻修了。東京大学大学院総合文化研究科博士課程修了(学術博士)。(株)日本IBM入社。情報技術の研究開発、IBM東京基礎研究所にてサービス研究に従事。科学技術振興機構サービス科学プログラム(S3FIRE)フェロー、早稲田大学教授などを経て、18年4月より現職。経済産業省産業構造審議会商務流通情報分科会「情報経済小委員会」委員「サービス産業の高付加価値化に関する研究会」座長代理「攻めのIT投資評価指標策定委員会」委員等。早稲田大学ビジネススクール非常勤講師、早稲田大学ナノ・ライフ創新研究機構客員上級研究員、INFORMS Service Scienceおよび情報処理学会の編集委員を兼務。Main books: Global Perspectives on Service Science: Japan(Springer), Serviceology for Designing the Future(Springer)

Research Interests

サービスデザイン、イノベーションマネジメント、アントレプレナーシップ

Final Education

PhD, 東京大学

Academic Papers

  • Yuriko Sawatani (2020) Research Approaches to Service Innovation: Organizational Perspectives. Advances in the Human Side of Service Engineering
  • Yuriko Sawatani (2020) Emerging Research Themes Integrating Design, Service, and Management Studies. NUCB Insight
  • Yuriko Sawatani (2016) CROWDSOURCING : VALUE CO-CREATION UTILIZING ON-LINE DISTRIBUTED RESOURCES. Hitotsubashi Business Review AUT, pp.40-53.
  • Yuriko Sawatani (2016) Analysis and Findings on Innovation Creation Methodologies. ICServ selected papers

Grants

  • (2020) Construction and application research of future creative service design methodology. Japan Society fro the Promotion of Science Primary Researcher
  • (2020) Theory and practice of organizing and transforming design functions in a company. Japan Society fro the Promotion of Science Primary Researcher
  • (2020) corporation research fund. Panasonic Laboratory Tokyo Primary Researcher
  • (2019) Design Thinking Education Survey at Universities. Nagoya University Primary Researcher
  • (2018) Innovation Management and Methods. Panasonic Primary Researcher
  • (2016) Development of Service System Framework Considering Context and Temporal Change. Japan Science and Technology Agency Primary Researcher
  • (2016) Service Design and Management. Ministry of Education, Culture, Sports, Science and Technology Primary Researcher

Book & Case Publishing

  • Yuriko Sawatani (2020) Bank of America: Mobile Banking (Abridged).
  • Yuriko Sawatani (2020) Zipcar: Influencing Customer Behavior.
  • Yuriko Sawatani (2020) Airbnb (A).
  • Maglio, P.P., Kieliszewski, C.A., Spohrer, J.C., Lyons, K., Patricio, L., Sawatani, Y. (2019) Handbook of Service Science Vol.2. Springer
  • Yuriko Sawatani (2018) Wisewplace Innovation. Shoueisya
  • Sawatani, Y., Spohrer, J., Kwan, S., Takenaka, T. (2017) Serviceology for Smart Service System. Springer
  • Maeno, T., Sawatani, Y., and Hara, T. (2016) Serviceology for Designing the Future. Springer
  • Spohrer, J., Sawatani, Y. and Kwan, S. (2016) Global Perspectives on Service Science: Japan. Springer