Amazon.com 2019

アブストラクト

Amazonを含めたE-commerce(以下 EC)の発展、顧客までのLast one mileを担う物流各社を扱う。Amazonの概要、主要EC各社とAmazonの比較、物流各社との関係を研究。EC各社が展開する様々な顧客サービス、特に顧客の都合に合わせたきめ細やかな配送サービスを展開、EC市場が発展してゆく裏で疲弊していく物流各社を研究。Amazonの「当日お急ぎ便」「プライム会員」は今後どうなるのか、Amazonは「自社でLast one mile を抑えるべきか、否か」を検討する。

詳細情報

ケースID	19-1005
登録	2019
業界	インターネット附随サービス業
分析領域	オペレーションマネジメント
ページ数	38
言語	Japanese
ティーチングノート	あり

Canon 2019
武田薬品工業 2019

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